Refund policy

Delivery, Payment, and Returns

Delivery:

  1. By placing an online order, you agree to pay the price of the selected products and the indicated courier fee.

  2. Delivery can be made either to the Customer’s address (chosen during the ordering process; you must provide: full address, full name, postal code, preferred delivery date, and any additional instructions) or to an Econt courier office or parcel locker. A full list of Econt offices and lockers can be found here.

  3. All online orders over BGN 120 are delivered free of charge via Econt courier to an office, locker, or address. Your preference must be indicated during the ordering process. In case of non-receipt or return of the shipment, the Customer loses the right to free delivery.

 

Delivery Time:

Deliveries within Bulgaria are made via Econt courier. We aim to dispatch all orders within 24 hours on business days. The online store does not operate on Saturdays, Sundays, or public holidays. Shipments placed on these days are sent on the next business day.

  • Orders placed by 14:00 on business days – maximum delivery time: 2 business days.

  • Orders placed after 14:00 on business days – maximum delivery time: 3 business days.

Delivery Prices:
Econt courier prices are available during the ordering process and here.

 

Payment:

Orders can be paid using one of the methods listed in the online store. By choosing a payment method other than cash on delivery, you agree to pay for your order in advance using a credit or debit card.

Available payment methods:

  1. Cash on Delivery: Pay the courier upon receipt of your order.

  2. Credit/Debit Card: Pay during the ordering process.

  3. Bank Transfer: Payment via bank transfer.

 

Order Cancellation and Returns:

Please note that dietary supplements are considered specific products. Due to safety, quality, and hygiene requirements, they cannot be returned or exchanged once purchased. Please ensure you select the correct product before completing your order.

 

Claims and Inquiries:

Please contact us at contact@biom.bg or by phone at +359 899 990 502 for any questions regarding our products or services.

 

Dispute Resolution:

The consumer protection authority in Bulgaria is the Commission for Consumer Protection with the address: 1000 Sofia, Slavykov Square 4A, Floors 3, 4, and 6; Phone: (02) 980 25 24; Fax: (02) 988 42 18; Hotline: 0700 111 22; Website: www.kzp.bg.

In disputes arising from online sales contracts where an agreement cannot be reached, you may refer the dispute to the alternative consumer dispute resolution bodies (ADR) in accordance with Articles 181a and following of the Consumer Protection Act. Additional information about ADR can be found on the Commission’s website at https://kzp.bg and on the Online Dispute Resolution (ODR) platform.