Terms of service

I. SUBJECT

Art. 1. These General Terms and Conditions (“Terms”) are intended to regulate the relationship between “Biom BG” Ltd., registered in the Commercial Register at the Registry Agency under UIC 207484698, with its registered office at 2 Kamenitsa St., Central District, Plovdiv 4000, Bulgaria, hereinafter referred to as the “Supplier,” and the customers, hereinafter referred to as “Users,” of the online store https://biom.bg, owned by the Supplier.


II. FEATURES OF THE ONLINE STORE

Art. 3. The online store https://biom.bg is an e-commerce platform enabling Users to browse, order, and purchase goods from the Supplier. It provides information on product features, prices, and delivery conditions, allows Users to conclude sales contracts, and exercise their legal rights, including the right of withdrawal.

Art. 4. The Supplier organizes the delivery of goods and guarantees the Users’ rights under the law, in accordance with good faith, customary practice, consumer law, or commercial law criteria.

Art. 5.

  1. Users conclude a sales contract with the Supplier according to the procedure specified in Art. 8. The contract is concluded in Bulgarian and stored in the Supplier’s database on the platform.

  2. Users can review and correct information and errors in the order form at any time before finalizing the contract.

  3. Under the sales contract, the Supplier is obliged to organize delivery and transfer ownership of the goods selected by the User through the Online Store interface.

  4. Users pay the Supplier the price of the delivered goods according to the terms set in the Online Store and these Terms. The price is as indicated in the Online Store.


III. USE OF THE ONLINE STORE

Art. 6.

  1. The Online Store can be used after registering and creating a User profile or without prior registration.

  2. Registration is free, voluntary, and performed via the relevant section of the Online Store.

  3. To conclude a sales contract, the User must provide necessary data (name, surname, email, phone number, delivery address) and agree to these Terms. Clicking the “Pay Now” button constitutes acknowledgment and acceptance of these Terms.

  4. The Supplier confirms the User’s order by sending an electronic statement to the email address provided or via phone call to the User’s phone number, establishing a contractual relationship.

  5. Users must provide accurate and up-to-date information and update it promptly in case of changes.

  6. If false information is provided, the Supplier may block or delete the User’s registration and deny access to the Online Store at its discretion.


IV. TECHNICAL STEPS TO CONCLUDE A SALES CONTRACT

Art. 7. Users primarily use the Online Store interface and its mobile tools to conclude sales contracts for the goods offered.

Art. 8. Procedure for concluding a sales contract:

  1. The User selects one or more goods for purchase.

  2. The User fills out the order form and provides data for identification.

  3. The User chooses a delivery method and provides delivery details.

  4. The User chooses a payment method and timing.

  5. The User submits the order by clicking “Pay Now” after agreeing to the Terms and Privacy Policy.

  6. The Supplier confirms the order via email or phone, providing confirmation on a durable medium within a reasonable period or at the moment of delivery.


V. CONTENT OF THE CONTRACT

Art. 9.

  1. Separate contracts are concluded for each selected product, even if ordered simultaneously.

  2. The Supplier may organize joint delivery for separate contracts.

  3. Users’ rights are exercised separately for each contract. Exercising rights for one product does not affect others.

  4. The Supplier may refuse an order at its discretion, notifying the User without obligation to state a reason.

Art. 10. Users must specify precisely which contract and product their rights pertain to.

Art. 11. Users pay for goods either at the time of ordering or upon delivery.


VI. SPECIAL CLAUSES FOR CONSUMERS UNDER THE CONSUMER PROTECTION ACT

Art. 12. Scope of Application
The rules in this section apply only to Users who, based on the information provided when concluding the purchase contract, can be considered Consumers under the Bulgarian Consumer Protection Act.

Art. 13. Product Information and Pricing

  1. The main characteristics of goods offered by the Supplier in the Online Store are described in the product profile for each item.

  2. Prices of goods, including all applicable taxes and fees, are indicated in the product profile for each item.

  3. The value of postal or transportation costs not included in the price of the goods is determined by the Supplier and provided to Users when selecting goods for the purchase contract.

  4. Methods of payment, delivery, and contract execution are determined by these Terms of Service and the information provided to Users through the tools and mechanisms in the Online Store.

  5. The information provided to Users under this Article is current at the time it is displayed in the Online Store prior to concluding the purchase contract.

  6. Users agree that all information required under the Consumer Protection Act, the Digital Content and Digital Services Act, and applicable laws can be provided via the Online Store interface or by email.

Art. 14. Payment

  1. The Consumer agrees that the Supplier may require advance payment for contracts concluded with the Consumer for goods and their delivery.

  2. According to the options provided in the Online Store, the Consumer may choose to pay for delivery either in advance or at the time of delivery.

  3. For orders with a value equal to or exceeding BGN 10,000, payment may only be made by bank transfer to the Supplier’s account.

Art. 15. Right of Withdrawal

  1. The Consumer has the right to withdraw from the contract within 14 days from the date of receipt of the goods, without giving any reason, compensation, or penalty, except for dietary supplements and other goods that, due to their nature, cannot be returned for hygiene or health reasons once unsealed.

  2. To exercise the right of withdrawal, the Consumer may use the standard withdrawal form available on the website or communicate their withdrawal in another unambiguous manner. Additional information on the right of withdrawal is provided in Appendices 1 and 2.

  3. When the Consumer exercises the right of withdrawal, the Supplier shall refund all amounts paid by the Consumer, including delivery costs, without undue delay and no later than 14 days from the date the Supplier was informed of the Consumer’s decision to withdraw. Refunds are issued using the same payment method used by the Consumer unless the Consumer has expressly agreed to another method, provided it does not incur additional costs.

  4. The Consumer bears only the direct costs of returning the goods, except in cases where the Supplier has agreed to bear these costs or failed to inform the Consumer that return costs are the Consumer’s responsibility.

  5. The Consumer is responsible only for diminished value of goods resulting from handling beyond what is necessary to establish the nature, characteristics, and proper functioning of the goods.

  6. The Consumer must store the goods received in a manner that preserves their quality and safety during the withdrawal period.

  7. If the Supplier does not collect the goods, the Supplier may withhold refunding the amounts until the goods are received or the Consumer provides proof of shipment, whichever occurs first.

  8. The Consumer must return the goods without undue delay, no later than 14 days from notifying the Supplier of their decision to withdraw. The deadline is met if the goods are sent before the 14-day period expires.

Art. 16. Delivery Deadlines and Non-Availability

  1. The delivery period for goods is determined for each item individually when concluding the contract with the Consumer through the Online Store.

  2. If the Supplier cannot fulfill the contract due to unavailability of the ordered goods, the Supplier is obliged to notify the Consumer and refund any amounts paid.

VII. PERFORMANCE OF THE CONTRACT

Art. 17. Delivery and Handover of Goods

  1. The Supplier may organize the delivery and handover of the goods to the User through a courier within the delivery period agreed upon when concluding the contract.

  2. If the period under paragraph 1 is not explicitly agreed between the parties when concluding the contract, the Supplier shall organize delivery and handover within a reasonable period. If the Supplier is unable to arrange delivery within the specified period, the Supplier is obliged to notify the User in advance.

  3. If the User is not present at the designated delivery address at the agreed delivery time and has not arranged for an authorized third party to receive the delivery, the Supplier may deliver at another time convenient for the Supplier. The User shall bear any additional delivery costs in accordance with the courier’s or postal operator’s tariff.

Art. 18. Inspection of Goods Upon Delivery

  1. The User must inspect the goods at the time of delivery and handover and immediately notify the Supplier if the goods do not meet the required standards.

  2. If the User does not notify the Supplier as described in the previous paragraph, the goods are considered accepted as compliant with the requirements, except for hidden defects.

VIII. PERSONAL DATA PROTECTION

Art. 19. Processing of Personal Data

  1. The Supplier processes personal data provided by Users in accordance with its Privacy Policy and in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), repealing Directive 95/46/EC, the Bulgarian Personal Data Protection Act, and other applicable Bulgarian legislation on data protection.

  2. The Supplier’s Privacy Policy is available at: https://biom.bg/privacy-policy and constitutes an integral part of these Terms of Service.

  3. The Supplier may store information or access information stored on the User’s end device in accordance with the “Cookie Policy,” provided that:

    1. The Supplier has provided the User with clear and comprehensive information under Art. 13 of GDPR; and

    2. The Supplier has given the User the opportunity to refuse storage or access to such information.

  4. The User agrees that the Supplier may collect, store, and process data regarding the User’s behavior while using the Online Store. The User has the right to object to such storage or access in accordance with the methods specified in the Privacy Policy.

Art. 20. Verification of User Data
The Supplier may at any time require the User to verify their identity and confirm the accuracy of any information or personal data provided during registration in the Online Store or when placing an order.

IX. AMENDMENT AND ACCESS TO TERMS

Art. 21. Integration and Electronic Communication

  1. These Terms of Service constitute an integral part of the contract concluded between the Parties.

  2. By concluding the contract, the User declares that they are familiar with these Terms of Service and accept them.

  3. The User and the Supplier agree that all statements between them regarding the conclusion, execution, amendment, and termination of the contract and these Terms of Service may be made electronically and via electronic communications in accordance with the Electronic Document and Electronic Certification Services Act and Art. 11 of the Electronic Commerce Act.

  4. Electronic statements made by Users of the Online Store are presumed to be made by the persons indicated in the data provided by the User during registration or when submitting an order (proposal) without registration.

  5. The User agrees to receive all statements, documents, and notifications from the Supplier in electronic form at the email address provided during registration or when placing an order (proposal).

  6. Electronic statements, documents, and any messages sent by the User to the Supplier via the email address provided during registration or order submission are considered signed with a simple electronic signature. The electronic statement is deemed received upon receipt by any of the information systems indicated by the User.

  7. The Parties agree that the legal effect of a simple electronic signature is equivalent to that of a handwritten signature.

Art. 22. Supplementary Agreements
Terms different from those provided in these Terms of Service may be agreed upon through additional written agreements between the Supplier and the User. In case of conflict between the supplementary written agreements and these Terms of Service, the supplementary agreements shall prevail.

Art. 23. Amendments to the Terms

  1. These Terms of Service may be amended by the Supplier, who shall notify Users in an appropriate manner.

  2. The Supplier and the User agree that any addition and/or amendment to these Terms of Service shall take effect for the User in one of the following ways:

    1. Following explicit notification to the User at the email address provided, if the User does not object within 14 days; or

    2. By explicit acceptance by the User when placing an order in the Online Store.

  3. A statement by the User rejecting an amendment or addition to the Terms of Service within the 14-day period is equivalent to a unilateral statement to terminate the contract.

X. TERMINATION

Art. 25. Grounds for Termination
These Terms of Service and the User’s contract with the Supplier may be terminated in the following cases:

  1. Upon the termination, liquidation, or declaration of insolvency of either party to the contract;

  2. By mutual written agreement of the Parties;

  3. In the event of objective impossibility for either party to fulfill its contractual obligations;

  4. In case of seizure or sealing of equipment by competent state authorities;

  5. In the event of deletion of the User’s registration in the Online Store. In this case, contracts for purchase and sale that have been concluded but not yet executed remain valid and are subject to performance;

  6. In the cases specified in Art. 23, paragraph 3.

Art. 26. Supplier’s Right to Terminate
The Supplier has the right, at its discretion, without prior notice and without any obligation to compensate, to unilaterally terminate the contract if it determines that the User is using the Online Store in violation of these Terms of Service, Bulgarian law, generally accepted moral norms, or standard practices and norms in electronic commerce.

XI. LIABILITY

Art. 27. User Indemnification
The User undertakes to indemnify and hold the Supplier harmless from any claims, lawsuits, or demands of third parties (whether justified or not), for all damages and costs (including attorney fees and court costs) arising from or related to:

  1. Non-performance of any obligations under this contract;

  2. Violation of copyrights, producer rights, broadcasting rights, or other intellectual or industrial property rights;

  3. Unauthorized transfer to third parties of rights granted to the User under the contract;

  4. False declaration regarding the presence or absence of the status of a consumer under the Consumer Protection Act.

Art. 28. Force Majeure
The Supplier shall not be liable in cases of force majeure, accidental events, internet failures, technical or other objective reasons, including orders from competent state authorities.

Art. 29. Limitations of Liability

  1. The Supplier shall not be liable for damages caused by the User to third parties.

  2. The Supplier shall not be liable for economic or non-economic damages, including lost profits or incurred losses, caused to the User during the use or non-use of the Online Store and the conclusion of purchase contracts with the Supplier.

  3. The Supplier shall not be liable for the periods during which the Online Store was unavailable due to force majeure.

  4. The Supplier shall not be liable for damages resulting from comments, opinions, or publications under products, news, and articles in the Online Store.

Art. 30. Technical and Data Security

  1. The Supplier shall not be liable in the event of overcoming security measures of technical equipment, and the resulting loss, dissemination, access, or limitation of access to information, or other similar consequences.

  2. The Supplier shall not be liable for damages arising from the conclusion of purchase contracts, provision of access to information, loss, or alteration of data resulting from the false impersonation of a third party claiming to be the User, if circumstances indicate that this person is acting as the User.

XII. OTHER CONDITIONS

Art. 31. Protection of Rights and Confidentiality

  1. The User and the Supplier undertake to mutually protect their rights and lawful interests, as well as to safeguard trade secrets that become known to them in the course of performing the contract and these Terms of Service.

  2. The User and the Supplier undertake not to make publicly available any written or oral correspondence conducted between them during and after the term of the contract. Public disclosure includes publication in print or electronic media, social networks, internet forums, personal or public websites, and similar channels.

Art. 32. Partial Invalidity
The possible invalidity of any provision of these Terms of Service shall not render other provisions or the contract invalid.

Art. 33. Governing Law
For any matters not regulated by this contract, related to its execution or interpretation, the laws of the Republic of Bulgaria shall apply.

 

Last updated: 01.07.2025