FAQ
Orders and delivery
Delivery is carried out by the courier companies Econt and Speedy, to a specified office, locker, or address. During the summer months, in order to best preserve product quality, we do not deliver to lockers.
All online orders over €61 (120 BGN) are delivered free of charge.
Read our policy here.
We offer the following payment methods:
- Cash on delivery: pay the courier upon receiving your order.
- Credit/debit card payment during checkout.
- Bank transfer.
Food supplements are specific products. Due to safety, quality, and hygiene requirements, once purchased, they cannot be returned or exchanged.
Read our policy here.
Yes, you can purchase bundles combining products of your choice. Choose 2 products and get a 5% discount; choose 3 products or more and get a 10% discount.
Shop bundles here.
Onbiome Balance synbiotic
The synbiotic is suitable for both adults and children. If a child is unable to swallow the capsule, you can empty its contents onto a spoon or mix it with food or a beverage.
Yes, Onbiome Balance is suitable and safe for use during pregnancy and breastfeeding.
In case of hypersensitivity to any of the ingredients, or if any adverse reactions occur, use should be discontinued.
Yes. It is not contraindicated for use by people with diabetes.
Store Onbiome Balance tightly closed, in a cool, dry place at a temperature of up to 25°C. Do not expose it to excessive heat, moisture, or direct sunlight. Keep the product out of reach of small children.
Onbiome starter cultures
Our Onbiome starter cultures are made with a pure, science-backed formula and contain no genetically modified organisms or preservatives.
The probiotic lactic acid microorganisms in our Onbiome starter cultures for Bulgarian yogurt and probiotic soy yogurt support gastrointestinal function and stimulate the immune system, helping to keep the body healthy.
The different composition of active bacteria enables homemade production of either Bulgarian yogurt or vegan probiotic soy yogurt.
Composition of the Onbiome Bulgarian yogurt starter culture: multi-strain Lactobacillus delbrueckii subsp. bulgaricus and Streptococcus thermophilus.
Composition of the Onbiome probiotic soy yogurt starter culture: Lactobacillus delbrueckii subsp. bulgaricus, Lacticaseibacillus rhamnosus, and Streptococcus thermophilus – a vegan formula.
Detailed instructions and practical tips for making Bulgarian yogurt with our Onbiome starter culture can be found on this page.
Detailed instructions and practical tips for making probiotic soy yogurt with our Onbiome starter culture can be found on this page.
Store in the refrigerator at a temperature of 2 to 4 °C.
Shelf life: 2 years.